In short
- If a booking doesn't go ahead before the partner accepts, your credit comes back to your account automatically.
- If our team cancels a booking after it was accepted, your credit is refunded as a fresh credit.
- Completed sessions and partner memberships are non-refundable, except where required by law.
When your credit is returned
Your credit is released back to your account, ready to use again for the same service, when:
- the partner declines your request;
- the request expires because the partner didn't respond within 24 hours; or
- you cancel the request before the partner accepts it.
After a booking is accepted
Once a partner accepts, the session is confirmed and cannot be cancelled from the app. If something goes wrong — for example, the partner can't attend or doesn't show up — contact support before the session starts or within 48 hours of the scheduled time.
If our team cancels an accepted booking, your credit is refunded: the used credit is marked refunded and a new, available credit for the same service is added to your account.
Completed sessions
A session that has started with your start code and been completed is not refundable. If the session was materially different from what was booked, or you experienced a Code of Conduct violation, report it within 48 hours and we will review it case by case.
Refunds to your payment method
Credits returned or refunded to your account do not expire while your account is active. If you would like an unused, unreserved credit refunded to your original payment method, write to us within 30 days of purchase. Approved refunds, including the GST charged, are processed through Cashfree Payments to the original payment method, usually within 5–7 business days.
Partner memberships
Partner membership fees are non-refundable once the membership is active, including if your listing is paused or your account is suspended for breaking the Code of Conduct, except as required by applicable law. If you were charged twice or a payment failed but money was deducted, contact us and we will correct it.
Failed or duplicate payments
If money was deducted but your order shows as failed, it is usually reversed automatically by your bank or Cashfree within 5–7 business days. If not, contact us with the order ID from your transaction history.
How to request help
Email support@yourpartner.example or call +91 00000 00000 with your registered phone or email and the booking or order ID. See also our Terms of Service.